At Peg Paste, we want your order to arrive quickly and in perfect condition. Below is everything you need to know about delivery, shipping costs, and returns.

Delivery Locations

All orders are picked, packed and dispatched from our third-party fulfilment partner in Sydney, NSW, Australia. We ship Australia-wide and to selected international destinations.

Delivery Options and Costs

Australian orders typically arrive within 5–10 business days. Regional and remote areas may take longer.

Australia

Service Cost Standard (orders $70 AUD and over)

Free Standard $15 AUD

Priority$17.50 AUD

Express$19 AUD

International

Standard International shipping is a $20 AUD flat rate to all destinations we currently ship to, including New Zealand, the United States, Canada, the United Kingdom, Europe, and much of Asia and the Middle East. Delivery times vary by destination and typically take 7–21 business days.

International orders may attract customs duties, taxes or import charges on arrival. These are set by the destination country and are the responsibility of the recipient. Peg Paste has no control over these charges and cannot refund them.

Order Processing

For deliveries within Australian metropolitan areas, please allow 7 – 14 business days for all orders to be shipped. We are experiencing a high volume of orders due to the increased demand of Peg Paste.

We sincerely apologise for the delay in shipping, and we are working hard behind the scenes with our suppliers andmanufactures to produce at scale, while maintaining our high quality.

You'll receive an email confirmation as soon as your order is placed.

Order Tracking

When your order ships, you'll receive an email with a tracking number. Please allow up to 48 hours for tracking information to update.

If you haven't received your order within 10 business days of your shipping confirmation email, contact us at brush@pegpaste.com.au with your name and order number and we'll chase it up for you.

Refunds & Returns

Please inspect your order as soon as it arrives and make sure everything is as expected, of acceptable quality, and matches the description on our website.

Country: Australia Policy URL: https://pegpaste.com.au/policies/refund-policy

Return Eligibility

Because Peg Paste is an oral care product used in the mouth, we can only accept returns of items that are unopened, unused and in their original sealed packaging. Opened or used products cannot be returned for hygiene and safety reasons, unless the item is faulty, damaged or not as described.

Product condition: Unopened, unused, in original packaging

Return window: 30 days from delivery

Method: By mail

Restocking fee: None

Exchanges: Not accepted — please return your item for a refund and place a new order

Return Postage

For change-of-mind returns and other non-faulty returns, you arrange and pay for return postage. We recommend using a tracked service, as we can't process a refund for a parcel that doesn't reach us.

If your item is faulty, damaged, or not what you ordered, we cover return postage. Email us first and we'll send you a prepaid return label — please don't post anything back before contacting us.

How to Start a Return

Email brush@pegpaste.com.au with your order number and the reason for return. We'll confirm your return is eligible and send you the return address and instructions.

Change of Mind

Please choose carefully. Beyond unopened items returned within the 30-day window above, we don't offer refunds for change of mind, incorrect selections, or if you find the product cheaper elsewhere. We recommend reviewing your order before completing your purchase.

Goods Damaged in Transit

If your order arrives damaged, contact us as soon as possible — photos of the damage and the packaging help us resolve it quickly. We'll arrange for the damaged items to be returned at our cost and organise either a replacement or a refund.

Damaged goods must be returned in the condition they were received, including all original packaging.

Refunds

Refunds are issued to the original payment method used for your purchase. Once your return has been received and inspected at our warehouse, we'll process your refund within 10 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

Original shipping charges are not refunded unless the item was faulty, damaged, or not as described.

Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have the product repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.

Where a product is found to have breached a consumer guarantee, we'll cover any reasonable return shipping costs.

Questions? Email us at brush@pegpaste.com.au — we're a small Australian team and we answer every message.