Airless pump packaging uses a vacuum system to dispense rather than a straw which avoids air and contaminant exposure. This keeps the contents fresh while enhancing the formula's stability and effectiveness.
The bottom plate that pushes the product to the top can sometimes become stuck and requires some assistance before using it for the first time:
1. Hit the bottom of the bottle on a flat surface several times to loosen the plate.
2. Turn the product upside down and slowly pump the dispenser 15-20 times.
3. If the product starts pumping, you can use it right side up as normal. If this does not work or if the product stops dispensing, repeat the above steps 2-3 more times.
We do not recommend dismantling the product. If your product still does not dispense after several attempts, please contact us and we will issue you a new Peg Paste pump or full refund.